Troubleshooting

  1. Overview
  2. Troubleshooting

I Can't Hear or Access the Website

First of all, you can always reach us out at support@gobrunch.com Try to refresh. If the problem persists, follow the additional steps. Are you using a mobile device? Is it iOS? ...

People Can't Hear Me

First of all, you can always reach us out here. Try to refresh. If the problem persists, follow the additional questions. Can you hear them? If not, start here Do you see a pop ...

My Camera is Not Working

First of all, you can always reach us out here. Try to refresh. If the problem persists, follow the additional questions Can you hear them? If not, start here Do you see a p ...

How to Recover your User Password

If you forgot your password, you can recover this way: Click on this link https://gobrunch.com/auth/forgot Type your email and click on the button to reset your password You'l ...

It is Asking a Secret Key and I Don't Remember

If your attendees are struggling to join because it's asking a secret key and you can't remember what it was, please follow these steps: Join your Room. You can see all of them ...

My GoBrunch Tab Gets Inactive After Some Time

Understanding Sleeping Tabs in Web Browsers When using GoBrunch for video conferencing, you might notice that the tab becomes inactive or refreshes after a period of inactivity. T ...

Troubleshooting: Redirect to https://null.gobrunch.com/auth/register

If you are being redirected to https://null.gobrunch.com/auth/register when trying to sign up or log in, it may be due to a conflict with your password manager. Here’s how to ...

I Can't Find My Spaces

If you're having trouble locating your Spaces on GoBrunch, please follow the troubleshooting steps below. Whether you are using the main GoBrunch domain or a sub-domain, ...